USAA Insurance Review

With its storied history and dedicated focus on serving military members and their families, USAA Insurance sets itself apart from the typical insurance provider. Founded as a resource for military personnel, it has grown to offer a range of products that cater to the unique needs of those who serve and their families. But how does USAA stack up in reality? Let's explore.

Overview of USAA Insurance

Photo by Jakub Zerdzicki

History and Background

Established in 1922 by a group of Army officers, USAA was born out of necessity. These officers sought a solution when other insurance companies viewed them as high-risk clients. USAA's inception aimed at providing reliable and tailored insurance services exclusively to military personnel, which eventually expanded to include veterans and their families.

Mission and Values

USAA's mission is simple: to facilitate the financial security and exceptional service to those who put themselves in harm's way. Their core values—service, loyalty, honesty, and integrity—reflect a steadfast commitment to putting military families first, which resonates in every product and service offered.

Types of Insurance Offered

Auto Insurance

USAA's auto insurance provides various coverage options, including liability, collision, and comprehensive plans. Special military-specific discounts, such as savings for storing a vehicle while deployed, are available. Additional features, such as accident forgiveness and roadside assistance, enhance their auto coverage offerings.

Homeowners Insurance

Their homeowners insurance covers more than just your dwelling. It extends to protect personal belongings, offers liability insurance, and even includes loss-of-use coverage, which reimburses living expenses if you must temporarily move out. Their seamless claims process and additional services, like flood insurance and identity theft protection, add layers of security.

Life Insurance

For life's unexpected turns, USAA offers several life insurance products. You can choose from term, whole, and universal life policies, each designed to cover various needs, from temporary coverage to permanent solutions that can serve as an investment or savings tool.

Renters and Umbrella Insurance

Renters insurance by USAA covers personal property against risks like theft and damage, even away from home. Umbrella insurance offers additional liability coverage beyond normal policy limits, which can be crucial for protecting assets when hosting high-liability events.

Pros and Cons of USAA Insurance

Advantages of USAA Insurance

USAA stands out for its bespoke services aimed at military families. Their customer service consistently earns high praise, thanks in part to tailored products and generous discounts for members. Comprehensive coverage options, backed by an impeccable reputation, make them a top choice for eligible individuals.

Disadvantages of USAA Insurance

However, USAA's biggest limitation is its eligibility criteria. It's exclusively available to military members, veterans, and their families. Coverage options, while comprehensive, sometimes fall short in comparison to more general providers, which might offer specialized services in certain areas.

Customer Reviews and Ratings

Customer Satisfaction Ratings

USAA continually scores high in customer satisfaction, with J.D. Power frequently awarding them top marks for their insurance products. This accolade serves as a testament to their reliability and customer-first approach.

Common Customer Complaints

Despite their high ratings, USAA isn't without its issues. Common complaints include limited availability in insurance types and occasional hiccups in the claims process. However, these cases are relatively rare given the vast number of policies they manage.

Conclusion

For eligible military members and their families, USAA insurance stands as a robust choice. With a rich history grounded in military service, a diverse array of insurance products, and a strong commitment to customer satisfaction, USAA is worth considering. The benefits often outweigh the limitations, making them a go-to for those who qualify.